How we use subprocessors
Like most software companies, we rely on specialist providers for hosting, transcription, video processing and other parts of the service. Each provider below may process customer data only to provide its service to us. Our main infrastructure runs on Amazon Web Services in the United States. Some providers may process data in other countries.
We'll update this page before a new provider starts processing customer content. Firms with a signed agreement can also ask us to tell them by email.
For the Cue Studio app
- Amazon Web Services: hosting, storage and databases, content delivery, logging, video rendering, email delivery, and AI script drafting through Amazon Bedrock.
- Temporal: coordinates processing jobs, such as rendering and transcription.
- Deepgram: transcribes recordings for captions and transcripts.
- HeyGen: builds AI Twins, runs the AI Twin identity consent step, and renders AI Twin videos.
- Modal: runs eye correction, using NVIDIA Maxine software.
- Stripe: billing and payments.
- Resend: sends account email, such as sign-in links, invitations and notices.
- PostHog: product analytics, with automatic capture and session recording turned off.
- Sentry: error and performance monitoring.
- Zoho: in-app support chat (SalesIQ) and our help center (Desk).
- Google: optional sign-in with Google, and our business email.
- Microsoft: optional sign-in with Microsoft.
For our website
- Webflow: hosts cuestudio.ai and receives website form submissions.
- YouTube: hosts our embedded demo video.
- Google Calendar: demo booking.
More information
Our Privacy Policy explains what we collect and why, and our Security page covers how we protect it. For questions about a provider, email jack@cuestudio.ai.